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Senior Manager - Customer Experience

Job Title: Senior Manager - Customer Experience
Contract Type: Permanent
Location: Macquarie Park, New South Wales
Industry:
Salary: AU$150000 - AU$180000 per annum
Start Date: asap
Reference: BBBH18270_1523924960
Contact Name: Lucie Whyte
Contact Email: lucie.whyte@denovo.com.au
Job Published: April 17, 2018 14:59

Job Description

The company

  • Global Medical Device manufacturer of innovative Diagnostic & Medical Imaging solutions
  • Innovative design - the range of equipment and consumables enables accurate, early detection and proactive treatment solutions
  • Core focus is to provide to improve and save lives
  • Genuine leaders in the industry. Well-known, highly reputable company
  • Company going through a very exciting growth phase

The role

  • Senior Manager - Customer Experience & Field Service
  • Lead the service organisation across ANZ across all business units
  • Lead a team of 20, including mid-level management and technical service team
  • Sydney based - Macquarie Park offices
  • Reporting in to the Director
  • Drive business growth through service KPI's
  • Achieve service P&L targets
  • Implement change and business improvement solutions
  • Drive effective, efficient service operations

The benefits

  • Very attractive base, car allowance, super and commissions
  • Newly created role due to company growth and positive change
  • Work for a market leader who invests in it's people and customers
  • Represent an organisation that manufactures innovative products designed to improve and save lives
  • Utilise your strong leadership, change management and service improvement skills

The requirements

  • Senior management experience in the Medical Devices industry - must have
  • P&L experience - must have
  • Successful track record in change management, driving business growth - must have
  • Expertise across different business units - technical, customer experience - must have

If you have the required skills and wish to apply please use the prompts or send your CV to Lucie.whyte@denovo.com.au