Connecting...

Customer Service Representative | Timber Building Materials

Job Title: Customer Service Representative | Timber Building Materials
Contract Type: Permanent
Location: Western Sydney, New South Wales
Industry:
Salary: AU$55000 - AU$65000 per annum + super
Reference: BBBH18135_1522725701
Contact Name: Nadia Madhanayake
Contact Email: nadia@denovo.com.au
Job Published: April 03, 2018 13:21

Job Description

Company:

Our client is a leading national manufacturer and distributor of structural building materials for the construction and market, with over 150 employees in 6 locations. They are known for their focus on service and detail, and believe that they can contribute to a sustainable future and are conscious of the environmental impact they are making.


Joining as a Customer Service Representative, you will not only be a part of a company with great values, but also an equitable workplace that cares about you as an individual.



The Role:

Reporting to the Customer Service Manager, your responsibility is to support the business by maintaining the accuracy of order information in a timely manner, and ensuring that all customer requirements are met.


Key Responsibilities

  • Operational duties including; receiving and processing customer orders, and maintaining customer details and sales database
  • Answer and manage phone calls professionally and efficiently
  • Attend to customer queries, concerns and any complaints immediately
  • Support the sales team in meeting targets by providing a high standard of customer service



Candidate:

The ideal candidate would demonstrate the following skills;

  • Industry knowledge with a building materials or manufacturing background advantageous
  • Previous proven internal and external customer service experience
  • Strong problem-solving skills and a keen eye for detail
  • Computer literacy skills including Microsoft Office (Word and Excel) and CRM Systems (Pronto)
  • Western Suburbs based



The Offer:

If successful, you will look forward to;

  • $55,000 - 65,000 base
  • 9.5% Superannuation
  • No bonuses currently but likely to be implemented in July


To apply for this or similar sales roles with Australia's leading sales recruitment agency, please send us your resume in WORD format.