Customer Service Representative | Timber Building Materials

Job Title: Customer Service Representative | Timber Building Materials
Contract Type: Permanent
Location: Eastern Suburbs Melbourne, Victoria
Salary: AU$55000 - AU$65000 per annum + super
Reference: BBBH18134_1522724776
Contact Name: Nadia Madhanayake
Contact Email:
Job Published: April 03, 2018 13:06

Job Description


Our client is a leading national manufacturer and distributor of structural building materials for the construction and market, with over 150 employees in 6 locations. They are known for their focus on service and detail, and believe that they can contribute to a sustainable future and are conscious of the environmental impact they are making.

Joining as a Customer Service Representative, you will not only be a part of a company with great values, but also an equitable workplace that cares about you as an individual.

The Role:

Reporting to the Customer Service Manager, your responsibility is to support the business by maintaining the accuracy of order information in a timely manner, and ensuring that all customer requirements are met.

Key Responsibilities

  • Operational duties including; receiving and processing customer orders, and maintaining customer details and sales database
  • Answer and manage phone calls professionally and efficiently
  • Attend to customer queries, concerns and any complaints immediately
  • Support the sales team in meeting targets by providing a high standard of customer service


The ideal candidate would demonstrate the following skills;

  • Industry knowledge with a building materials or manufacturing background advantageous
  • Previous proven internal and external customer service experience
  • Strong problem-solving skills and a keen eye for detail
  • Computer literacy skills including Microsoft Office (Word and Excel) and CRM Systems (Pronto)
  • Certificate III in Business Administration or similar
  • Eastern Suburbs based

The Offer:
If successful, you will look forward to;

  • $55,000 - 65,000 base
  • 9.5% Superannuation
  • No bonuses currently but likely to be implemented in July

This is a fantastic opportunity not to be missed.
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