Customer Service Manager | Mandarin Speaking | North Shore

Job Title: Customer Service Manager | Mandarin Speaking | North Shore
Contract Type: Permanent
Location: St Leonards, New South Wales
Salary: Negotiable
Start Date: ASAP
Reference: BBBH16034_1496211950
Contact Name: Orrey Pike
Contact Email:
Job Published: May 31, 2017 16:25

Job Description

Your new company

Headquartered in Sydney with a national and global presence, this dynamic household name which is highly regarded amongst investors will certainly be one you'll enjoy working for as well as add value on any resume moving forward.

Employing a sizeable workforce in a state of the art offices, the secret to the businesses success has been attracting the talented employees as well as an industry leading training and development program.

Your new role

  • Overseeing your team of client service and administration staff towards the delivery sales support and client satisfaction
  • Top level escalation point, ensuring that all customer issues are being addressed and resolved in a timely manner
  • Working collaborating with the Sales Manager to ensure the end to end client journey is seamless and positive
  • Identification and implementation of service delivery and process enhancements driving improvement and efficiency across the business
  • Staff management including performance, developing and mentoring and recruitment

What you'll need to succeed

  • Considerable experience in Customer Service Management role
  • Previous experience managing in a fast paced environment.
  • Adaptable and flexible to work in a dynamic environment and comfortable with changing business needs.
  • Demonstrated success in implementing service improvements resulting in measurable customer satisfaction improvements.
  • Demonstrated ability in team leadership including managing, mentoring, training, and developing individuals to achieve their full potential
  • Experience with a CRM system
  • Mandarin Language skills are essential

What you'll get in return

In return for your commitment to this newly created role, the business is offering the following to the successful candidate:

  • Base salary to $90,000
  • Superannuation
  • State of the art offices
  • Close to public transport
  • Career Progression

What you need to do now

For more information or an informal discussion, please contact Orrey Pike on 02 9126 8415 or simply attach your resume by following the APPLY link below.

*My client is ready to hire now so if this role is of interest, please do not delay your application*