Job Description Company:Our client is a leading national manufacturer and distributor of structural building materials for the builder and trade-retail market, with over 150 employees in 6 locations. They are known for their focus on service and detail, and believe that they can contribute to a sustainable future and are conscious of the environmental impact they are making. Joining as the Customer Service Manager, you will not only be a part of a company with great values, but also an equitable workplace that cares about you as an individual. The Role:Reporting to the National Sales Manager, essentially your role is to train, lead and inspire a busy team of Internal Customer Service Reps / Account Managers (10 collectively in Vic, Tas, WA and NSW), driving growth through superior service delivery and best practice. We require someone who is emotionally intelligent and the ability to gel together a diverse and experienced team Key ResponsibilitiesThe conduit between Customer Service reps and State Managers, which invloves maintaining and improving Customer Service Processes and train the team and other stakeholders in achieving these standardsCreate better modes of operations to make customer service easier for both team members and customersCreate and implement work procedures that will encourage and enhance continuous improvement within the departmental service delivery, operating procedures and standardAssist the team of 10 to ensure debt collection and other major customer issues are easily resolvedBudgeting / ForecastingAssist the State Manager and the team to drive safe work practices and work environmentAttend scheduled customer meetings and document minutes to communicate to the rest of the teamPerformance reviews and objective settings Candidate:The ideal candidate would demonstrate the following skills;Industry knowledge with a building materials or manufacturing background advantageousPrevious proven leadership experience in customer serviceExperience in driving cultural change / change management is essentialEmotionally intelligentExcellent communication skillsService drivenExperience with ERP TBL or related software would be beneficial but not essentialPreviously have dealt with large trade retail customers like Bunnings, Mitre 10, Home Timber & Hardware ect would be an added bonusEastern Suburbs based Benefits:If successful, you will receive;$85,000 - 90,000 base (neg doe)9.5% SuperannuationNo bonuses currently but likely to be implemented in JulyPotential to develp career - head of sales and head of distribution divisions are the obvious areas This is a fantastic opportunity not to be missed. To apply for this or similar sales roles with Australia's leading sales recruitment agency, please contact firstname.lastname@example.org.