Customer Relations Manager - Freight Forwarding

Job Title: Customer Relations Manager - Freight Forwarding
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: More
Reference: BBBH16845_1504744323
Contact Name: Shane Clark
Contact Email:
Job Published: September 07, 2017 10:32

Job Description

  • Global company, with operations across Australia, China and Europe
  • Turn this opportunity into an excellent Career with loads of progression
  • Prestons, NSW location - Close to all amenities

Our client is a leading international freight forwarding agent who provides international Freight Forwarding and logistics services. They pride themselves on providing excellent customer service and ensuring a friendly work environment for all staff.
The company is looking for a Customer Relations Manager to join their team based in Sydney. This is an ideal opportunity for someone looking to further develop their skills and career in logistics and freight services. You will join a supportive team and be in a position to provide a superior customer service experience to your clients.

Your key responsibilities will include;

  • Manage and deliver superior customer service to a portfolio of clients
  • Liaise and develop strong relationships with internal and external stakeholders
  • Arrange bookings with shipping lines and airlines, ensuring shipments are executed in the most cost/time efficient manner
  • Monitor and update shipment status reports
  • Respond to queries from overseas offices, clients and head office
  • Support the sales and management team as required

To be successful in this role it is essential you have;

  • A minimum of 3 years freight forwarding experience
  • Quote management experience
  • Exceptional problem solving skills
  • High level of computer literacy and experience in using CargoWise software
  • Ability to liaise effectively with management, staff, clients and stakeholders
  • A passion for client care and ability to work towards KPIs and targets
  • An adaptable and flexible "can do" attitude
  • Excellent phone and email communication skills

If you are interested in this or similar roles with Australia's leading sales & marketing recruitment firm, please APPLY NOW in WORD FORMAT with a covering letter or send your resume direct to Shane Clark -