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Client Services Officer | Mandarin Speaking

Job Title: Client Services Officer | Mandarin Speaking
Contract Type: Permanent
Location: St Leonards, New South Wales
Industry:
Salary: Negotiable
Reference: BBBH16529_1501461032
Contact Name: Orrey Pike
Contact Email: orrey.pike@denovo.com.au
Job Published: July 31, 2017 10:30

Job Description


Your new company


Recognised as a leader in their field with an established branch network in Australia and Asia, this leading business will be one you'll certainly enjoy working for.
The business has recently turned ten years old and employs a variety of staff from operational support to sales, marketing and management.
Located in stunning offices with views of the harbor bridge and opera house on Sydney's north shore, this business will certainly afford any candidate a long and prosperous career.


Your new role


Reporting to the team leader, this fast paced, hands on and business critical role will see you operate across the entire country ensuring a first class client experience.
Day to day your you'll be involved in the following:

  • Delivering up to date information regarding purchases to your allocated customer base
  • Act as a key point of contact for all internal sales staff to resolve any issues that may arise
  • Manage difficult customers and complex problems with a high degree of diplomacy and sensitivity
  • Prepare client responses to any outstanding matters in relation to their purchases


What you need to bring


Buzzing with enthusiasm and a passion for all things customer service, we are looking to identify a candidate who can demonstrate the following experience:

  • 1-2 years of customer service experience within a corporate environment (Banking/Finance Preferred)
  • Fluent language skills in both written and verbal Mandarin and English
  • Demonstrated ability to manage and juggle a demanding client base with ease
  • Polished presentation skills
  • Have a high level of resilience, can work quickly and accurately and high volume in a dynamic environment with tight deadlines
  • Solid administration skills coupled with intermediate/advanced Microsoft office skills


What you'll get in return

  • Generous base salary
  • Superannuation
  • Stunning offices
  • Fast track career progression based on performance


How to apply
Simply attach your resume in word format only by using the APPLY link or for a confidential discussion please contact Orrey Pike on 02 9126 8415