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Service Delivery Manager - Accounting / Bookkeeping focus

Job Title: Service Delivery Manager - Accounting / Bookkeeping focus
Contract Type: Contract
Location: Sydney
Industry:
Salary: $370 + super per day
Reference: 664135
Job Published: January 12, 2021 09:16

Job Description


  • Award-winning global Software company with an industry-leading product
  • Ranked one of the “Best Places To Work in AU”!
  • 3 month contract; Start ASAP 
Headquartered in Silicon Valley, this global SAAS business have been growing their brand around the world and have been recognised as one of the fastest growing tech companies of the past few years. Providing a highly efficient SAAS solution (the best in the industry), they have a fantastic global team who all contribute to an excellent working environment in top of the range offices and have huge plans over the next 12 months.

What Will You Do?

  
The key objective of this position is to drive product usage and advocacy levels (post sales) with new small businesses and / or partners i.e. accounting and bookkeeping firms.

Responsibilities include:
  • Working with and supporting the Sales Executives by providing consultative support to them, and their customers post sale (and sometimes presale for larger complex deals)
  • Take on a Project Manager role after sale to create a tailored on-boarding plan for identified customers , communicate to relevant stakeholders and execute to timelines.
  • Use creative problem solving and process thinking and your excellent influencing skills to influence the customers, other functions and Business Leaders to achieve a high quality experience and outcome for your customers
  • Manage and/or delegate complex data migrations
  • In a tight-knit team you will work with your Sales Agents to maximize your customers experience and develop long-term growth in your territory

What Do You Need?
  • Accounting or Bookkeeping experience – ideally experience from within Practice or from a prior role which helped you gather a good understanding of the profession, internal workings and logic
  • Demonstrated project management skills for planning/driving complex on-boarding projects, working closely with multiple organizations while keeping initiatives on track to achieve desired outcomes. Attention to detail and empathy for customer is critical.
  • Demonstrated ability to build rapport with clients and develop long term relationships to create product & brand advocacy
  • Demonstrated ability to influence internal and external stakeholders
  • Confidence in presenting to small crowds and senior decision makers both internally and at customer businesses
  • Strong problem-solving and analytical orientation with the ability to identify root cause of issues, develop recommendations and execute to solve
  • Excellent written & verbal communication skills with ability to communicate technical findings and instructions
  • Strong business and financial acumen
  • Passion about the customer – delivering outstanding customer experience
  • Self-motivated and driven to create internal efficiencies
  • Proven ability to use MS Office applications, in particular Excel and PowerPoint
If this sounds like a good fit, please apply through the link and all successful applicants will be contacted directly.