Repair Manager

Job Title: Repair Manager
Contract Type: Contract
Location: VIC
Reference: 696901
Job Published: March 06, 2021 19:00

Job Description

The Role:

We are currently fielding expressions of interest for Repair Managers/ Project Coordinators for positions in Metro Melbourne.
The successful candidate will work in a fast-paced Insurance Build environment, delivering repair and claim solutions to residential domestic customers.
Key Responsibilities:
  • Coordinate building repairs for residential domestic customers; liaising with customer, insurer, assessor and all relevant tradespeople.
  • Interpret schedules of repair and implement into trade repair solution
  • Demonstrate strong commitment to exceptional customer service
  • Establish and maintain strong relationships with insurance professionals
  • Understand client PDS and interpret policy
  • Establish and maintain strong relationships with assessing staff and wider trade network
  • Maintain thorough electronic records of all claim activity
  • Establish and maintain strong relationships with assessing staff and trades/suppliers
Key Requirements:
  • Minimum of 2 years experience as a project coordinator, experience in insurance advantageous
  • Exceptional attention to detail
  • Ability to consecutively manage multiple projects
  • Excellent client management and customer service skills.
  • Strong demonstrated comprehension of building principles
  • Proven ability to meet deadlines and KPIs
  • Excellent communication skills, written and verbal
  • Computer/tablet/mobile device proficiency
  • Strong organisational and time management skills dealing with assessments daily. 
  • A proven track record of delivering projects on time and within budget
  • Excellent communication skills experience across varied level of stakeholders and clients.
  • Strong conflict resolution skills
  • Strong commitment to customer service  
Please note, only shortlisted candidates will be contacted directly and all applications will be kept in the strictest of confidence. 

In order to be considered for this position you MUST be eligible to work in Australia with no restrictions.

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