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Level 1 Tech Support

Job Title: Level 1 Tech Support
Contract Type: Contract
Location: Sydney CBD, New South Wales
Industry:
Salary: AU$240 - AU$241 per day + super
Start Date: ASAP
Reference: BBBH20543_1558336005
Contact Name: Jonathan Ridd
Contact Email: jonathan.ridd@denovo.com.au
Job Published: May 20, 2019 17:06

Job Description

  • Award-winning global Software company. Top 3 Great Places To Work
  • Level 1 Tech Support to internal users - Windows, Mac, and Networking
  • $60k + super (12 month contract, may go perm)

This global SAAS business have been growing their brand around the world, and have been recognised as one of the fastest growing tech companies of the past few years. Providing a highly efficient SAAS solution to the Accounting industry, they have a fantastic global team who all contribute to an excellent working environment in top of the range offices, and have huge plans over the next 18 months.


What You Will Do

Working within a highly experienced technical team, you will have full responsibility for Level 1 Tech Support to internal staff across Australia.

The role in a nutshell:

  • Troubleshooting technical issues and responding to queries from internal staff through logged service requests
  • Providing Level 1 technical assistance for both Mac and Windows - e.g. browser configurations and software installation
  • Basic problem-solving for network LAN and server issues
  • Assisting with telephone equipment and audio/video products
  • Creating self-help documents for recurring issues
  • Help to train users on particular software applications

What Do They Need

  • ESSENTIAL: Level 1 IT / Tech Support experience for both Windows and Mac, including networking
  • ESSENTIAL: Experience with LANDesk and CASPER
  • Experience with a broad range of applications e.g. BlueJeans, VPN Software, MS Office, and Encryption
  • Ability to break down technical information to non-technical people
  • A thirst for a challenge within a highly collaborative environment

If this sounds like a good fit, please apply through the link or email jonathan.ridd@denovo.com.au and all successful applicants will be contacted directly

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