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Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Contract
Location: Sydney CBD, New South Wales
Industry:
Salary: AU$80000 - AU$81000 per annum + super + $5k bonus
Start Date: ASAP
Reference: BBBH20008_1551411487
Contact Name: Jonathan Ridd
Contact Email: jonathan.ridd@denovo.com.au
Job Published: March 04, 2019 11:57

Job Description

This global SAAS business have been growing their brand around the world, and have been recognised as one of the fastest growing tech companies of the past few years. Providing a highly efficient SAAS solution to the Accounting industry, they have a fantastic global team who all contribute to an excellent working environment in top of the range offices, and have huge plans over the next 18 months.

The Role

Working in conjunction with the Business Development Managers, you will be a true relationship-builder for new clients - ensuring they are successfully onboarded and educated, new products are implemented successfully, and that partnerships continue way into the future.

The role in a nutshell:

  • Ensuring that new partners are onboarded to the platform successfully, without the "one size fits all" approach
  • Educating and advising through product demos, via phone and video-call
  • Acting as main point of contact for large existing partners, creating informative interactions through webinars
  • Helping clients implement solutions across their business smoothly and quickly

You

  • Sales or Customer Onboarding experience within a SAAS business would be IDEAL
  • Ability to break down technical information to non-technical people
  • Great conversation skills, personable and positive attitude
  • Strong technical mindset, and ability to spin many different plates or different shapes and sizes



If this sounds like a good fit, please apply through the link and all successful applicants will be contacted directly