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Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Permanent
Location: Sydney
Industry:
Salary: $80K to $100K plus super
Reference: 807916
Job Published: October 19, 2021 17:15

Job Description

My client is a rapidly expanding fintech start-up. The company simplifies payments by offering a value-added service for Australian businesses. Their mission is to help organisations accelerate growth without worrying about cash flow. By utilising funding, businesses can unlock millions of dollars in working capital to continue growing. They have drawn on decades of experience to create a business finance solution to help improve client's financial well-being by offering a seamless and flexible solution to their clients. 

To help drive the growth of the business my client is looking for a Customer Success Manager to join the corporate team in Sydney. 
  
What you will be doing:
  • Becoming an expert in the client's finance solutions
  • Talking to existing clients as well prospecting clients
  • Conducting face to face and / or zoom meetings per week to the purpose of onboarding and training
  • Build long-term relationships with new and existing clients
  • Manage the sales process with the clients and debtors from start to end
  • Upsell and cross sell financial products to clients
What you'll need to succeed:
  • Demonstrable success within previous sales or customer service role
  • Sales skills including upselling and cross selling as well as closing skills
  • Excellent communication, presentation and relationship management skills
  • Self-motivated and driven
  • Demonstrated ability to work to deadlines and targets
What we offer: 
  • Flexible ways of working
  • Career development opportunities 
  • Mindfulness Friday
  • Team and company-wide social events
  • A chance to be part of one of Australia's fast scaling fin-tech organisations 
  • Flexible work arrangements
To apply for this position please use the link provided. Alternatively contact Melissa Thomas via melissa@denovo.com.au.