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Customer Success Associate

Job Title: Customer Success Associate
Contract Type: Permanent
Location: Sydney
Industry:
Salary: $50K to $70K plus super
Reference: 762458a
Job Published: September 08, 2021 12:46

Job Description

My client is a rapidly expanding global fin-tech business based in the bustling Surry Hills.
  
What you will be doing:
  
To help drive the growth of the business a position is available for a Customer Success Associate within the Sydney based team. Reporting directly to our Customer Success Manager, you will be responsible for:
  • Developing customer relationships, growing client interaction within an ever-increasing portfolio
  • Understanding a business owner’s needs & requirements, whilst delivering outstanding levels of customer service
  • Leading detailed financial conversations with business owners to drive commercial outcomes
  • Engaging with partners (both internal & external) to build value and provide outstanding outcomes for Selectpay and our customers
  • Overachieving on key activities and performance metrics
What you'll need to succeed:
  • Demonstrable success within previous sales, account management or customer service role
  • An outstanding phone manner
  • Good presentation skills & the ability to think on your feet
  • A ‘can-do’ attitude
What we offer: 
  • Great bonus opportunities 
  • Flexible ways of working
  • Career development opportunities 
  • Mindfulness Friday
  • Team and company-wide social events
  • A chance to be part of one of Australia's fast scaling fin-tech organisations 
To apply for this position please use the link provided. Alternatively email your resume to melissa@denovo.com.au.

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