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Customer Solutions Manager

Job Title: Customer Solutions Manager
Contract Type: Permanent
Location: Tarneit, Victoria
Industry:
Salary: AU$80000 - AU$100000 per annum + car + super + bonus
Start Date: ASAP
Reference: BBBH20261_1554183241
Contact Name: Herman Benade
Contact Email: herman@denovo.com.au
Job Published: April 02, 2019 16:34

Job Description

About the Business:

This international packaging solutions business has an opportunity for an experienced Customer Solutions Manager to join their Melbourne operation. Having been in operations for over 70 years, they have an extensive international network and a reputation for being solutions driven in their approach.

About the Role:

In this role you will report through to the VP Customer Solutions ANZ and you will be responsible for the retention of our portfolio working alongside operations ensuring exceptional customer experience.

In this role your duties will include:

  • Develop and maintain strong business relationships with key stakeholders
  • Support the compliance team with all SLA's
  • Conduct Quarterly business reviews across your portfolio
  • Manage Sales & Marketing budget as well as perform financial reporting on your portfolio
  • Identify new business channels with existing clients

The Successful Candidate:

  • Previous experience in an Account Manager role in a solution-based company
  • Strategic planning and continuous improvement experience
  • Exposure to the packaging industry will be highly advantageous
  • Strong presentation skills with the ability to manage C-Suite stakeholders
  • A proven record of managing major accounts

What's on Offer:

  • Competitive salary
  • Work within a high performing culture
  • Career progression opportunity for development

Sounds like you? Please apply below or you can contact Herman Benade on 03 8691 3461