Customer Service Administrator

Job Title: Customer Service Administrator
Contract Type: Permanent
Location: Melbourne
Salary: Up to $77k package
Start Date: ASAP
Reference: 819553
Contact Name: Richard Crosby
Contact Email:
Job Published: December 13, 2021 16:01

Job Description

About the employer

My client is a volume house builder, who undertake major projects, often constructing more than 200 homes on a large site. These builds are often fast paced. Due to the volume of work they undertake, and their commitment to offer a first class service to the customers who buy their homes, they employ site based Customer Service Administrators. They are currently looking for someone to fill this position who would be responsible for two sites - one in the west and one in the north of Melbourne.

About the role  

You will be required to drive between both the sites for which you are responsible, for which you will be paid fuel expenses. The Sites are about 40km apart. On each site you will work alongside site supervisors. You will be responsible for client liaison, freeing the supervisors to focus on construction.  

You will keep the customer portal up to date so that customers are aware of the progress of the home they are buying. You will ensure customers are informed of any issues involving the construction of their house, and enjoy first class customer service.

You must:

- Have a current driving licence and your own car
- Speak English clearly, and have good communication skills
- Have experience of customer service
- Be interested in residential construction

Whilst experience in construction or related industries is desirable, it is not essential for consideration for this role. It is more important that you are an organised and thorough person who can follow processes, and can demonstrate these skills with your prior experience. Experience in the construction industry may be rewarded in the salary which you are offered.


The successful candidate will work in a well organised team environment with supportive management. This role is ideal for someone with exceptional customer service skills who wants to break into the construction industry. You will receive a competitive salary and package, and fuel expenses for work related travel.

How to Apply?

If you're interested in applying, please forward your updated resume (In MS-WORD Format) by clicking the 'Apply for this Job' button at the top of the page and follow the on-screen instructions.
Please note, only shortlisted candidates will be contacted directly and all applications will be kept in the strictest of confidence. 

In order to be considered for this position you MUST be eligible to work in Australia with no restrictions.

Best of luck!