Client Experience Executive - Commercial Interiors

Job Title: Client Experience Executive - Commercial Interiors
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: AU$58000 - AU$60000 per annum + Super
Reference: BBBH16895_1535008785
Contact Name: Thomas Jeffery
Contact Email:
Job Published: August 23, 2018 17:19

Job Description


Our client is a global name in the world of high end commercial interiors that can be seen in many blue chip and prestigious office environments across numerous countries. Currently, our client is looking for front desk corporate concierge (client experience executive) based in from their beautiful landmark premises in the CBD, which are used for solo work, small meetings or large scale functions


There are no second chances at a first impression! Your role here is a really critical one; creating and maintaining relationships with key customers over the phone and when they come in to visit. Based on the front desk of this high profile building, you'll also have the opportunity to execute marketing and events initiative to enable our client to project the best possible brand and imagine throughout the region


  • Screening and transferring customer calls (it can be a juggle at times!)
  • Support Managing Director and/or General Sales Manager in organizing local sponsorship or community networking / events
  • Serve as local "Brand Ambassador" to implement regional marketing activities, brand collateral, messaging, research and events as part of larger brand campaigns and sub-regional account initiatives
  • Manage quarterly marketing calendar for all brand-related activities within local market and execute/localize events with MD and sales teams
  • Execute local (or sub regional) events including space booking, catering, entertainment, event announcements, gifts, and invite lists
  • Maintain showroom so it is in-line with regional brand standards including inventory management (on and off-site), showroom maintenance, and product mock-ups to ensure a consistent customer/visitor experience
  • Assist showroom visitors by conducting tours and attending to inquiries and request
  • Regulate/populate the local CRM and EDM databases to ensure key customers, influencers and local media contacts are up to date
  • Ensuring every customer who walks through the door feels welcome
  • Coordinating couriers, deliveries and mailroom duties
  • Planning and preparation of on-site and off-site meetings, functions and events
  • Memberships


  • Experience in design, hospitality, event planning or sales is a must (3-5 years ideally)
  • Experience in frontdesk customer service / concierge is preferred
  • Diploma in Business Admin, hospitality, or marketing / design / advertising or equivalent
  • Excellent customer service and communication skills is essential
  • Client facing
  • Pleasant and cheerful personality
  • Can-do working attitude / approachable
  • Confident in handling customer request
  • People oriented

Provide us with the above skills and the benefits will include:

  • $58,000 - 60,000 Base
  • Super
  • The benefits of working for a global leader

If you are interested in this role, please send your resume direct to Tom Jeffery -