Air Import Customer Service Representative - Freight & Logistics - Sydney

Job Title: Air Import Customer Service Representative - Freight & Logistics - Sydney
Contract Type: Permanent
Location: NSW
Reference: 227328
Job Published: October 18, 2019 10:15

Job Description

Air Import Customer Service – Freight & Logistics – Sydney

Role Overview:
This role is primarily responsible for the coordination and facilitation of all import air freight shipments into Australia. Customer Services is our clients highest priority to not only delivery but exceed our customers expectations, it is the responsibility of this role to ensure we delivery this service stand to all import customers.
Summary of Duties:
  • Action Pre-alerts and registration in Value +
  • Taking of all inbound airfreight shipments
  • Updating key milestones e.g. ATA, Availability, Storage etc.
  • Cost entry and negotiation
  • Processing air cargo reports and under bond messages with ABF
  • Sending pre-alerts/arrival notices to customers
  • Electronic documents storage
  • Final invoicing to handover accounts
  • LOT closing and end of month process’
  • Assist with import quotations and rate negotiation
  • Attendance to industry meetings
  • Timely response to customers enquiries
  • Interaction and negotiation with offices and authorized agents
  • Practicing Core Values
  • Operational support as required
  • Other duties as directed
Essential Qualifications:
  • 5 years Industry experience with min 2 years import operations
  • Intermediate computer skills including all Microsoft products
  • Excellent written and oral communication
  • Ability to work autonomously
  • Customer Driven
Preferred Qualifications:
  • Customer Service experience
  • Other operational roles such as Export Air & Sea, Ocean Import, Transport
  • Carrier Negotiation
  • Self-motivated
The package on offer if $50-60K dependent on experience + Super + Bonus
If you are interested in applying for this role then please send across a full word copy of your CV to or apply through the link below. We look forward to hearing from you.

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