Aftercare SupervisorMy client is an established volume builder in Melbourne. They build high quality homes, and have a presence throughout the city. They have a reputation for quality and are committed to ensuring customers receive high quality service and can be proud to live in the homes they build. Consequently they are looking for an Aftercare Supervisor to join their team and ensure that clients receive first class service once they have moved into their new house.
About the job
You will be the first point of contact for customers who have any warranty or aftercare concerns after they have moved into their new home. You will handle initial requests for assistance from clients, and delegate tasks as appropriate to the required sub-contractors. This will involve keeping accurate logs of aftercare contact with clients and actions taken to resolve any issues they may have. You will be responsible for warranty inspections across the city, and may occasionally be required to respond to emergency call-outs.
To apply for this job you must:
- Have excellent communication skills
- Be committed to offering excellent customer service
- Have at least 4 years experience of residential construction
- Be willing to travel around Melbourne in the execution of your duties
The ideal candidate will have a carpentry or other trades background, and will be confident resolving issues on the tools themselves where appropriate.
The successful candidate will be rewarded with an excellent salary and package. You will be joining a business that takes genuine care of its staff, and who prides itself on its close knit team.
How to Apply?
If you're interested in applying, please submit your updated resume (In MS-WORD Format) by clicking the 'Apply for this Job' button at the top of the page and follow the on-screen instructions.
Please note, only shortlisted candidates will be contacted directly and all applications will be kept in the strictest of confidence.
In order to be considered for this position you MUST be eligible to work in Australia with no restrictions.
Best of luck and thank you for applying!