2IC - Operations
About the Business:
Exclusive to Denovo, our client is an outdoor-focused travel tech company that is taking the market by storm. They have just acquired two new companies within the industry on a global level and are on the hunt for a 2IC of operations.
About the Role:
With the growth and acquisition of two more companies, this role's main responsibilities will be to provide operations and technical support and feedback to the Head of Operations and help strategize solutions to streamline the processes and remove roadblocks. There will be room for the creation of new and the improvement of current processes and systems, meaning the ability to really make a mark on this expanding company.
- Streamlining systems, reporting, and processing to provide continuous improvement in member and customer experience
- Fostering a collaborative, cross-functional process to resolve any customer, client and technical faults
- Providing outstanding after sales service & account management to
members, advertisers, and suppliers
- report eCommerce B2B customer experience outcomes
The Successful Candidate:
As a lover of everything outdoors you want to share that passion with others, and as an experienced Operations Executive, you will have the ability to adapt to change and manage changing priorities with impeccable attention to detail. You have the ability to act as the interface between the support team and other key internal stakeholders in resolution of customer, client and technical faults.
We are looking for;
- Well-developed creative problem-solving skills around complex issues
- Experience in digital or online business, with good understanding and
skills across web and app
- Experience in using business systems & applications to provide support
services to our members, while proactively looking for ways to improve our system processes
- Impeccable analytical skills with a strong interest in emerging technologies
- Outstanding after sales service & account management to members,
advertisers and suppliers
What's on Offer:
This company has a very high performing and flat-hierarchal working culture, where you are treated with respect and pushed to reach your potential. This role has the ability to really put your mark on a rapidly expanding travel tech company. With the expansion of the company, there will be plenty of progression opportunities for a high performing candidate. You will also be treated to the following:
- Flat Hierarchal structure, with an open communication system and a real family feel.
- Progression opportunities in a rapidly expanding travel tech company
- Genuine input into company processes and having your ideas heard.
The successful candidate can look forward to a very competitive base salary depending on experience, plus super and genuine progression opportunities.
To be considered for this role, please apply for immediate review or email your CV in word format to Kaydn@denovo.com.au
Please be advised only candidates who are shortlisted will be contacted